What is redress?

If you have suffered abuse while in care, you could be entitled to a payment from the Scottish Government, as well as a formal apology. This is called redress, and a scheme has been set up to help you make a claim.

Independent decisions

Redress Scotland is the independent body which makes decisions on applications for redress. It tells the Scottish Government who should receive redress, and how much should be paid. It is not part of any Government department.

Read about Redress Scotland here >>
Redress payment - fixed or individually assessed

If you apply for redress, you will have to decide whether to apply for a fixed payment of £10,000, or a higher amount, which could be up to £100,000.

Read more here >>
What our words mean

Redress Scotland uses some important key words on this website and in other places. Redress Scotland aims to be very clear about what it says, and so those words are explained here.

See the word list here >>
About Redress Scotland

If you apply for redress in Scotland, your application is made to the Scottish Government, who will make a payment if the application is successful. It’s the job of Redress Scotland to tell the Government which people should get redress, and how much any payment should be.

Read about Redress Scotland here >>
Step by Step Guide to the Application Process

There is help and support available at each step in the process of applying.

Read our step-by-step guide >>

Support for Survivors

Redress Scotland is here to make decisions about applications for the Scottish Government’s redress scheme.

Other organisations provide different kinds of support to survivors of abuse, whether or not they qualify for payment under the redress scheme. This could be counselling or therapy, or just an understanding person to talk to.

Read more >>

News

Timescales at Redress Scotland

Read now >

Redress Scotland publishes 2023-24 Annual Report and Accounts

Read now >

Contact Redress Scotland

If you’d like to contact Redress Scotland with any general enquiries or comments, please email enquiries@redress.scot, or call 0300 244 9090.

For freedom of information and subject access requests, and all data-related enquiries, please email information@redress.scot.

If you wish to complain about any aspect of Redress Scotland’s service, you can email complaints@redress.scot

Or please write to:
Redress Scotland
PO Box 27177
Glasgow G2 9NL

Redress Support service

Support is available to all applicants, at any stage of the process, through the Redress Support service. You can access this support even if you haven’t applied yet.

The Redress Support service provide non-specialist emotional support sessions, support to access records and practical support such as helping you find scribing services if you need them.

To get support, contact a case worker who’ll send a referral to the Redress Support service.

Redress Scotland wants survivors who are entitled to payment to receive it.

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