Redress Scotland continues to receive more completed applications from the Scottish Government every month. This means that for a lot of completed applications it will take longer before these are allocated to a panel so they can make decisions.
The timescales below are accurate at the time of publication. However, it is possible that timescales may increase in the longer term (for example, if we continue to receive more applications).
Current Information on Timescales (August 2026)
Most applications received are for Individually Assessed Payment (including Nominated Beneficiary eligibility). For the majority of these we would expect the panel to take place within 3 months of the application being received. For serious criminal convictions eligibility applications we would expect the panel to take place within 4 months of the application being received.
Please note that for all applicants who have a terminal illness (priority 1) or who are aged over 68 (priority 2), we would expect a panel to take place within 6 weeks of your application being received.
For 2-person panels such as Fixed Payment, and Next of Kin we would expect a panel to take place within 2 months of your application being received.
For any requests for a Review, Reconsideration or Permission to Reapply, we would expect a panel to take place within 2 months of being received.
We will review and update this information on a monthly basis, and we encourage you to check regularly.
If it’s helpful, we are able to give you an update about your position in the queue. You can contact us to request this on 0300 244 9090 or enquiries@redress.scot.
We are aware that this waiting period is difficult for many people, and that the application process may have already taken a long time before your application is sent to us. We are working hard to limit the time you will have to wait and have more panels taking place every month. We also want to provide the most accurate information we can about this.
When Redress Scotland receive your application, we will write to you to confirm receipt and advise when it is likely to be allocated to a panel.
Find out more about how decisions are made in panels.
Find out more about priority categories and our targets for making decisions.
